Terms and Conditions

Effective Date: 22/05/2025

These Terms and Conditions ("Terms") govern the use of the Lumo Loft website (https://lumoloft.sypherdigital.com) and any transactions, services, or products purchased through the platform. By accessing our website, browsing products, utilizing our design services, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by the following conditions in full. If you do not agree with any part of these Terms, please refrain from using our services or placing an order.

Lumo Loft, LLC ("we," "our," or "us") provides a design-led digital platform offering curated furniture and decor products alongside complementary and premium interior design services. Our services rely on trusted fulfillment partners to source and deliver goods directly to you. These Terms are designed to ensure a clear understanding between you, the customer, and us, regarding your rights and responsibilities as a buyer, and our obligations and limitations as a service provider and retailer.

1. Product Availability & Delivery

Our product availability and delivery timelines are subject to numerous factors including vendor inventory, production schedules, material sourcing, and your delivery location. While we make every effort to provide accurate estimates, standard delivery for in-stock items typically ranges from 2 to 4 weeks. This timeframe may extend based on regional shipping constraints or seasonal demand. For special-order and made-to-order merchandise, additional lead time is required for production and coordination. We cannot guarantee fixed delivery dates for custom items due to the complexity of fulfillment logistics.

Once your order is ready for shipment, we will contact you to schedule delivery. Please ensure someone 18 years of age or older is present at the time of delivery to receive and inspect the items. If you are unable to accept delivery within 30 days of your merchandise being received at our distribution center, the order must be paid in full and will be considered final. Orders will not be held beyond 90 days, and merchandise not accepted for delivery after that period may be subject to cancellation and restocking fees. It is your responsibility to ensure the ordered items fit into your home. Please confirm that all furnishings can pass through your doorways, hallways, staircases, and into the intended room.

2. Pricing & Promotions

All product prices displayed on our website are listed in U.S. dollars and do not include applicable taxes or shipping fees unless otherwise stated. Sales tax is calculated at checkout according to your shipping address and applicable state and local laws. Pricing is subject to change at any time without prior notice. We reserve the right to correct pricing errors, inaccuracies in item descriptions, or inconsistencies in availability, even after an order has been submitted. In such cases, we will notify you and provide the option to cancel or confirm the corrected order.

We offer occasional promotions and discounts, which may be subject to eligibility requirements. Only one discount or promotion may be used per order unless otherwise specified. Promotional codes must be entered at the time of checkout and cannot be applied retroactively. We offer a one-time price adjustment within 15 days of delivery if the item goes on sale, and you can provide the original proof of purchase. Promotional pricing does not apply to clearance, final sale, or seasonal merchandise.

3. Payment & Deposit Requirements

For all online orders, payment in full is required at the time of purchase. We accept most major credit cards and secure digital payments through our integrated checkout system. Orders are not considered complete until payment has been received in full and authorization has been confirmed. For security reasons, we reserve the right to cancel any orders flagged as suspicious or fraudulent.

In the case of any remaining balance due, such as in partial in-store payment scenarios, you authorize us to charge the remaining balance to your original form of payment prior to scheduling the delivery, without the need for additional consent. Orders exceeding $5,000 may require additional verification. For custom or one-of-a-kind items, full payment is required before production begins.

4. Order Cancellations

Cancellations are only accepted for standard stock items and must be requested before the order is dispatched. A 5% processing and cancellation fee will apply to all approved cancellations. Custom and made-to-order items are non-cancellable once production has started. Please review all details at the time of purchase, as we are unable to accept cancellation or provide refunds for personalized or custom products due to manufacturing timelines.

We reserve the right to cancel orders due to unforeseen events such as unavailability, errors in product information, or payment authorization issues. If we cancel your order, you will be notified, and a full refund will be processed immediately to your original payment method.

5. Returns & Refunds

Returns are governed by our Return & Refund Policy. You must initiate any eligible return within 15 days of delivery, and items must be unused, undamaged, and returned in their original packaging. Refunds are issued to the original payment method minus shipping and restocking fees, and are processed within 30 business days of item inspection. Restocking fees range from 10% to 25%, depending on the condition and reason for the return. Items that are final sale, custom-made, hygiene-related, or discounted are not eligible for return.

Exchanges are not supported. If you would like a replacement, please initiate a return (if eligible) and place a new order separately.

6. Warranty & Use Limitations

Our products are intended for normal residential use. Any commercial or non-household use voids any applicable warranties. Improper use, abuse, negligence, or unauthorized repairs may also void warranty coverage. We reserve the right to determine warranty validity based on product condition, usage, and the nature of the issue. Due to the handmade and natural characteristics of many items, slight variations in size, texture, or color are considered acceptable and not subject to return.

7. Liability Disclaimer

Lumo Loft is not responsible for:

• Delays caused by carriers, suppliers, production schedules, or customs
• Damage resulting from improper handling by the customer
• Failed delivery attempts due to inaccurate address details
• Items that do not fit in your space due to incorrect measurements
• Allergic reactions or sensitivities to materials or finishes

You agree to use all products and services at your own risk. In no event shall Lumo Loft be liable for indirect, incidental, punitive, or consequential damages.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any disputes that cannot be resolved through informal negotiation shall be submitted to a binding arbitration process in accordance with the American Arbitration Association's rules.